Agent & knowledge
4 articles in this collection.
Build and maintain your Knowledge base
Use published Help Center articles for customer-facing facts and uploaded sources for useful internal or detailed material.
Configure your Agent identity and business context
Define the Agent visitors meet, the company it represents, the audience it helps, and the boundaries it must respect.
How the Adealo AI Agent answers and escalates
The Agent answers from approved knowledge, uses the conversation context, and escalates when information or judgment is missing.
Test your Agent before going live
Run realistic questions that test grounding, uncertainty, action confirmation, and handoff—not just the happy path.