Create and publish Help Center articles

Create a useful article

1. Open Knowledge and select the Help Center area.
2. Create an article with one clear question or task in the title.
3. Write the direct answer first, then add steps, conditions, and troubleshooting.
4. Add a short excerpt, relevant tags, and one or more categories.
5. Choose visibility and whether the article is allowed as AI knowledge.
6. Preview the article and publish it.

Writing guidelines

• Keep each article focused enough that search can identify the correct answer.
• Use descriptive headings and ordered steps.
• State prerequisites, limitations, and what successful completion looks like.
• Link to authoritative legal or policy pages instead of rewriting them incompletely.
• Avoid unsupported promises, roadmap statements, secrets, and private customer information.

After publishing

The public Help Center snapshot and AI knowledge index update automatically. Allow a short processing period, then open the public article and test a paraphrased visitor question against the Agent.