Connect Outlook and configure Team Inboxes
Workspace admins can add email handling from Settings → Inboxes → Setup. The guided flow connects Microsoft and turns an Outlook mailbox into an Adealo inbox.
Complete the setup flow
- Confirm the inbox type.
- Connect the Microsoft account that can access the mailbox.
- Select the mailbox and the From address used for replies.
- Choose visibility, routing mode, and the default owner.
- Apply the setup and send a real inbound and outbound test.
Keep routing clear
Use Settings → Inboxes → Team Inboxes to review mailbox mapping and routing. Use the Email section for the From address, signature, out-of-office behavior, and deliverability checks.
If connection fails
Confirm the signed-in Microsoft account has access to the mailbox, reconnect expired permissions, and verify that the selected From address is permitted for that mailbox.
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