How the Adealo AI Agent answers and escalates

The Adealo AI Agent is designed to help with website conversations, not to improvise company policy. It uses your configured business context, approved Knowledge, and the current conversation to produce a useful response.

When the Agent should answer

• The question is covered by published or approved knowledge.
• The requested information is appropriate for the visitor.
• The answer does not require account access, an unsupported promise, or human judgment.

When the Agent should escalate

• Approved knowledge is missing, conflicting, or unclear.
• The visitor requests a person.
• The request is sensitive, high-impact, account-specific, legal, security-related, or requires an exception.
• A booking, callback, message, or handoff cannot be confirmed by the connected system.

What a handoff keeps

The teammate should receive the existing conversation and available context so the visitor does not need to start again. The Agent must be transparent that it is AI and must not claim an action succeeded until the system confirms success.