Home / Help Center / Organize categories, visibility, and AI access

Organize categories, visibility, and AI access

Updated Sep 28, 20261 min read

Categories

Categories organize the public Help Center and help visitors scan related material. Use a small number of durable categories based on visitor tasks, not your internal org chart. An article can belong to more than one category when that genuinely improves discovery.

Article status and visibility

  • Published: the article can appear in the public Help Center when its visibility is Public.
  • Draft: the article is not published and is excluded from AI use.
  • Widget-only: when available for an existing article, it is not included in the public Help Center.

AI access

Manage AI use from Knowledge → Library. A published public article can be disabled for AI, and an uploaded file can be available to AI without becoming a public Help Center page.

Avoid conflicts

Do not keep contradictory versions of the same policy in multiple articles or uploads. Choose one authoritative source, update it, and unpublish or disable the superseded version. This is especially important for pricing, plan allowances, security, privacy, legal terms, and integration availability.